Epic IT
Epic IT is an Australian managed IT, security and AI provider founded in 2003. From North Perth and interstate offices, its team supports 20–500+ staff organisations with service desk, cloud, cyber security, vCIO and governed AI services.
Company Overview
Epic IT has supported Australian SMB and mid-market organisations since 2003 and now operates from Perth, Sydney and Brisbane. It combines managed IT, managed security, consulting projects and AI services within one team, targeting organisations of roughly 20–500+ people that have moved beyond basic break-fix support.
From Managed IT Services, IT Support, Help Desk Services, Remote IT Support, Onsite IT Support and Data Backup through to later consulting work, Epic IT provides a service framework that can continue over time. Clients working with Epic IT can adjust how much responsibility is outsourced while retaining one support channel, shared documentation and a consistent path for upgrades.
A distinctive recent capability is bringing AI into managed services rather than treating it as a separate experiment. The team works with Microsoft 365, Azure, Claude, ChatGPT and Copilot for deployment and governance, while continuing to provide 24/7 monitoring, helpdesk, onsite support and vCIO advice.
Quarterly strategic reviews, infrastructure assessments, ISO 27001 practices and Essential Eight capability help clients connect daily operations, cyber security and future investment within one technology roadmap.
Services & Expertise
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Main Services
Additional Services
Service Focus
- Remote IT Support14%
- IT Support15%
- IT Consulting14%
- Managed IT Services15%
- Onsite IT Support14%
- Data Backup14%
- Help Desk Services14%
Service Area
Client Size
Pricing & Packages
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