20:20 Insurance Services

We are 20:20 Insurance Services, a Brisbane insurance brokerage operating from Waterfront Place on Eagle Street. Co-founders Les Engelbrecht and Thomas Harrys lead a team with extensive insurance experience. Our clients value ongoing attention to their commercial insurance arrangements rather than a single quotation.

We begin with a discussion of how a client's enterprise operates, the property and contracts involved and the circumstances that may require a different insurance arrangement. We help gather risk information and prepare it for insurer consideration, paying attention to the purpose of each proposed policy.

A risk review involves looking closely at business activities, assets and responsibilities. We discuss the exposures that may be transferred to insurance markets and those needing improved internal management. By understanding the business first, we can help clients explain their needs when reviewing a proposed arrangement.

Our Brisbane team supports customers during placement, ongoing policy administration and claims. We encourage business owners to review cover when they take on new responsibilities or their operations change. Any insurer's decision on a claim depends on the policy wording and the event, and our role is to assist throughout that process.