Integrated ICT

Integrated ICT delivers managed ICT, Microsoft 365, cloud, Security as a Service, communications, VoIP and hardware/software services from offices in Perth and Geraldton. ISO/IEC 27001:2022 certification and WALGA preferred-supplier status support clients with stronger governance, procurement and information-security requirements.

Services include Managed IT Services, IT Support, Help Desk Services, Microsoft 365 Support, Office Network Support and Data Backup. These Integrated ICT capabilities address immediate user needs as well as the health of core systems. Integrated ICT retains knowledge of the environment so ticket resolution, infrastructure management and planned projects build on the same technical context.

Its managed ICT model uses capped monthly pricing and service-level agreements to cover server and network monitoring, managed devices, cloud services, vendor management, reporting, continuity, repairs and upgrades. Clients can access the WA team by remote desktop, phone or onsite service.

The team works across local government, schools, not-for-profits, health, mining, corporate and SME environments, giving it experience in everyday user support as well as education, public-sector, procurement and multi-location ICT requirements.