Koala Remit

Koala Remit provides online international money transfers for overseas Chinese customers. Its services include transfers from Australia to China, allowing customers to exchange Australian dollars for Chinese yuan and send money to family and friends.

Customers register with a mobile number or email address and complete the required identity checks before creating a transfer. They then enter the recipient details, review the amount and transaction conditions, and follow the payment instructions. The platform offers exchange rate locking when an order is placed, subject to the conditions for that transaction.

Recipients may receive money through supported bank accounts, Alipay or WeChat channels. Availability depends on the destination and the selected service. Customers can check transfer progress online and contact support with questions about an order or the information required.

Chinese customer support is available through the platform, with a shared customer service email address and WhatsApp contact for enquiries. The Australian operation has a registered office in North Sydney, while everyday customer transactions are handled online. Customers can confirm the available transfer route and recipient requirements before proceeding.