Melbourne City IT

Melbourne City IT provides managed technology support for businesses across Melbourne and Victoria, bringing networks, servers, workstations, email, cloud services and communications under a coordinated support model. The service suits organisations without a full internal IT department as well as businesses that want an external team to manage day-to-day infrastructure while internal staff focus on operations. An engagement can begin with a review of devices, networks, accounts, backups and business applications before a support plan is established. Managed services include remote and onsite IT support, help desk assistance, network monitoring, server maintenance, workstation management and troubleshooting. The team can proactively monitor networks and critical systems, address potential failures before they become major interruptions and respond when staff have problems with computers, printers, accounts or applications. Office moves, employee onboarding and device refreshes can also include workstation, network and user-account setup. Microsoft technologies are a major capability, including Windows, Microsoft 365, Azure and Intune for cloud, identity and device management. Melbourne City IT also works with Google Workspace, AWS, Linux and Cisco technologies, allowing migrations, cloud deployments and network improvements to be planned around the systems a client already uses. Backup, disaster recovery and cybersecurity are integrated into ongoing support, with protection and recovery arrangements designed around important business data and systems. VoIP and network services can be managed alongside the wider environment. New clients can be onboarded through a site survey and planned migration from an existing provider, while ongoing support remains available remotely and onsite as the business changes.