AusConnect

AusConnect began in 1989 as one of Perth’s early internet providers, running email servers for WA farming customers before internet use became mainstream. It moved into managed IT in the 2000s while keeping the same principle: technology should close distances rather than create them.

AusConnect's service mix covers Managed IT Services, IT Support, Help Desk Services, Microsoft 365 Support, Office Network Support and Remote IT Support. The AusConnect team handles issues that interrupt staff while continuing to maintain devices, networks, cloud services and data, moving the relationship beyond reactive break-fix support.

Current managed IT plans use fixed monthly pricing and include remote helpdesk, device monitoring and patching, endpoint protection, backup, Microsoft 365 administration, hardware procurement and environment documentation. The helpdesk operates extended weekday hours with a critical-response commitment and emergency after-hours support.

An annual review looks at ageing equipment, risk, Microsoft changes and cost and turns these into a plain-English technology roadmap that the client can pace. Long-standing relationships, including customers retained from its early years, reinforce a continuity-focused model for Perth SMEs.