Probills Australia

Accounts: This team is often the first point of contact for our clients. They are tasked with processing the billing sheets received from our clients quickly and accurately. Team members have a strong understanding of the fundamental Medicare requirements and various billing structures. Patient Liaison: This team is the first point of contact for patients, from providing estimates as part of our Fee Estimate service to processing payments and answering patients’ queries about their accounts. This team’s primary focus is patient understanding and satisfaction. Solutions: This team’s primary focus is the resolution of claims submitted to health funds, Medicare and DVA as well as any problems with third party insurance accounts. Whether the claim is submitted electronically or manually they will identify any problems and work to fix them by using the strong relationships with the third-party organisations they have developed.